Members

Member Services

At Health Choice Generations HMO, members are our number one priority. Our mission is to treat you with the utmost respect and dignity while providing you safe, effective, quality healthcare.

One way to accomplish this is to provide members outstanding customer service. To that end, Health Choice Generations has formed a team of knowledgeable, experienced Member Services representatives whose sole purpose is to help resolve any questions or problems.

A few examples the Health Choice Generations Member Services team can assist with:

  • Sorting out the benefits in a new plan can be hard at times. Allow our staff to help you better understand all of the items that may have you confused.
  • If you can not find the provider or pharmacy you are searching for in the HC Generations Directory, let our experts help find you a doctor, lab or pharmacy.
  • If you have had any address changes or changes to any of your other information, the representatives can help you update your information.
  • The customer service team can also assist in ordering a new HC Generations member card should you need a replacement.

The Member Services department is open 8 a.m. – 8 p.m., 7 days a week and can be reached by calling 1-800-656-8991. TTY users should call 711. Or, you may e-mail Member Services at Comments@iasishealthcare.com.

Your Health Care Buddy

Health Choice Generations understands the importance of individualized care. That is why we assign every member their very own health care buddy.

Your buddy will help you with your health care needs including, finding a doctor and helping you make appointments. Your buddy is just a phone call away!

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Attention:

Health Choice is currently experiencing difficulties with our toll-free phone systems.

We appreciate your patience as we work to resolve this issue.

In the meantime, our Member Services team can still be reached on our local lines: 480-968-6866 (Maricopa County) and 520-322-5564 (Pima County).