Getting the care you need

Please take the time to review your benefits. The Evidence of Coverage will give you details about your Medicare health care and prescription drug coverage.

The Summary of Benefits will give you a summary of what we cover and what you pay. Please note, it does not list every service that we cover or list of every limitation and exclusion. Please review your Evidence of Coverage for a complete list of services we cover.

If you would like a printed copy of the Evidence of Coverage or Summary of Benefits, or if have questions about your benefits, please call Member Services at 1-800-656-8991 (TTY 711).

Evidence of Coverage

Evidence of Coverage
Evidence of Coverage (Spanish)

Summary of Benefits

Summary of Benefits
Summary of Benefits (Spanish)

Annual Notice of Changes

Annual Notice of Change
Annual Notice of Change (Spanish)

Pharmacy Directory

Pharmacy Directory
Pharmacy Directory (Spanish)

Provider Directory

Primary Care Provider Directory – All Counties
Primary Care Provider Directory (Spanish) – All Counties
Specialty Care Provider Directory – All Counties
Specialty Care Provider Directory (Spanish) – All Counties

*Hard copies of our directories can be obtained by calling our Member Services team at 1.800-656.8991 (TTY 711).

Supplemental Benefits

Extra Benefits Flyer
Extra Benefits Flyer (Spanish)

Over-The-Counter Items

2018: Members are eligible for an assigned benefit amount per quarter to use on eligible items which can be purchased through a catalog. Orders can be placed via phone 1-844-457-8938 (TTY 711), web,  mail, or by calling Health Choice Generations Member Services at 1-800-656-8991.

OTC Catalog

OTC Catalog
OTC Catalog (Spanish)

OTC Order Form

OTC Order Form
OTC Order Form (Spanish)

OTC Important Notice OTC Important Notice

Health Choice Generations HMO SNP is available to anyone who has both Medical Assistance from the state (AHCCCS) and Medicare Parts A & B. Health Choice Generations HMO is a Coordinated Care Plan with a Medicare contract and a contract with the Arizona Medicaid program (AHCCCS). The benefit information provided is a brief summary, not a complete description of benefits. Limitations, co-payments and restrictions may apply. Co-payments, co-insurance and deductibles may vary depending on the amount of Extra Help you receive. Please contact the plan for further details. Benefits may change January 1 of each year This information is available for free in other languages. Please contact Member Services 800-656-8991 (TTY 711), 8 a.m. – 8 p.m., 7 days a week.

24/7 Nurse Advice Line

For general medical advice please call our Nurse Advice Line 1.855.354.9006

Staff on the nurse advice line cannot diagnose, prescribe or give medical advice.

Call your doctor with any questions or concerns about your health. If you need urgent or emergency care please call 9-11 immediately.

Translation Services

Health Choice Generations recognizes we have members of different cultures and backgrounds. These members might need special assistance such as translation services or having a doctor that speaks another language.

In addition, if you should need assistance translating the information on the Health Choice Generations site or would like to receive Health Choice Generations in an alternative format such as another language or larger print, please contact Member Services at 1-800-656-8991, 8 am – 8 pm, 7 days a week. Or, you may e-mail Member Services at

Hearing Impaired Services

Health Choice Generations hearing impaired members can call AZ Relay Service at 800-367-8939 or dial 711 to reach an operator who will connect them to AZ Relay Services. There is no cost for the service.

Updated date 11/1/2017